Frequently Asked Questions

You track your order here. If you think your order went missing, please email us at

We try our best to ship items as fast as we can. Please allow 1-3 days for order processing. Average shipping time is 4-20 days depending on your address.
Tracking numbers will be updated 3-5 days after your order has been shipped.

We offer free shipping on all US orders. Please find all the delivery costs and times here.

We do on individual cases. Please email us at your inquiry and we will get back to you with the best solution.

Our warehouses are all across US. In the future we may expand our warehouse locations to other countries too.

If order has not been shipped out yet, email us at with “URGENT shipping address” in the subject title.

Please check the tab "Size dimensions" below the product pictures. If a product has many dimensions, you will definitely find a picture with them among the photos.

All our products have 7-Day Protection. If rou receive faulty or damaged product, within 7 days after receiving it email us photos ir videos and we will refund you or exchange the product. Please see our Refund Policy here.

Pup & Pipito products are only available on our online store.

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